Shipping

I don't live in Australia. Do you ship internationally? 

Yes! We ship to most continents including Europe, Asia and America. If you want to check that shipping is available in your region, before you purchase, get in contact

How much is does it cost to ship?

Postage may vary. Shipping costs are automatically calculated when you place your order and will depend on your shipping address, the weight and the size of your order. 

Is tracking available for my purchase?

Yes! All our packages are shipped with a track and trace service. Your tracking number is included in the email confirming that your order has been shipped.

Jordache is not responsible for any lost, stolen or damages shipments in relation to the shipping carrier.

How long does shipping take?

Domestic orders are shipped within 1-3 business days. Once your order has been shipped, Australia Post estimates 2-5 business days to arrive.

International orders can take from 2-4 weeks to arrive depending on your location. Please understand that we cannot accept responsibility for any orders that are delayed, lost, stolen, or damaged by foreign customs.

Please Note: Due to COVID-19, delays in shipping may occur.

Returns

Can I get a refund on my order?

We don't offer refunds for change of mind. Refunds will be issued if the product is faulty. We reserve the right to reject any return that does not comply with these requirements.

To receive a refund, you must: make contact via email before returning the item/s. You should only send back the product after you have received our confirmation email. 

Shipping and handling fees for the returning shipment are non-refundable.

How can I return my order?

Orders that are being returned should be sent to the following address:

ATT: Jordache

CO/: Mayne Line Studios

4/39 Corunna Street,

Albion. Brisbane, Queensland, Australia.

4010.